As updated Monday, March 23rd
Based on the latest information from the CDC, we have temporarily restricted all First Advantage Bank branch lobbies to appointment
only. To schedule a branch appointment, please contact your local banker or loan officer at 931-552-6176 during regular business hours.
Locations with drive-thru access are providing service as usual. And, access to your account remains easily available with online banking, our mobile app, and at our ATMs. Please also know you make deposits at our ATMs and also utilize the Night Drop Box at all of our locations. Please call us if you have any questions, view full a list of locations and phone numbers here.
Additional Guidelines Implemented:
- We provide generous time-off policies and additional guidance for our employees if they exhibit symptoms of coronavirus or other contagious diseases such as the flu, are at risk due to recent travel or have been directly exposed to the coronavirus.
- We have temporarily adjusted our work-from-home policies in the event employees must work from home, so we can continue supporting critical financial services such as ACH transactions.
- We are restricting non-essential employee business travel to help prevent exposure.
- Our offices and branches have been prepared with extra supplies, including hand sanitizer, surface disinfectant, and gloves for appointment only customers.
- Our cleaning services partners have pledged to adapt daily cleaning services to provide added disinfectant for high-touch, high-traffic surfaces.
- We have provided CDC recommendations to our employees so they may understand effective ways to stop the spread of germs.
- We continually provide regular updates and recommendations from the CDC and TN Department of Health to our employees to reinforce.
Here is what you can expect:
- Branches lobbies are restricted for appointment only.
- Locations with drive-thru will be operating as usual.
- We are taking measures and following guidance from the CDC
- Customers can use online banking, mobile applications, and utilize telephone banking
- You may see new faces if you visit a branch or hear a new voice on the telephone, as will fill in gaps with staffing that could occur.
What you can do:
Here are some important steps you should take to avoid illness and help minimize this emerging public health threat:
- Please consider using online banking or drive-thrus if you are feeling sick or show cold or flu symptoms. This is a best practice during any cold and flu season.
- Wash your hands thoroughly and often – both front and back of hands, between fingers and each finger individually, including wrists – using soap and water for at least 20 seconds. Be especially diligent if you’ve touched someone you know is sick. If soap and water are not available, you may use an alcohol-based hand sanitizer to get similar results.
- Avoid close contact with people who are experiencing symptoms of flu or other respiratory diseases. Stay at least 6 feet away from others who are sick. The virus can be spread through touch and via coughing or sneezing.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- If you have symptoms, cover your coughs and sneezes by using the bend of your arm (elbow) or using disposable tissues and immediately discarding them in the trash.
- Clean and disinfect frequently touched objects and surfaces. If you are in a public setting, thoroughly wipe down surfaces with a bleach solution or pre-sanitized wipe prior to touching.
- Stay home if you are sick. If your symptoms worsen, consult a healthcare professional about self-quarantining and next steps.
- If you show signs of illness, avoid close contact with elderly family members and friends or those with compromising conditions, which make up a large part of the most vulnerable population.
Coronavirus Education & Resources:
The following resources are available for background, FAQs, and up-to-date information:
From the Centers for Disease Control & Prevention:
- Who is at highest risk?
- Preventative measures
- What to do if you are sick
- CDC Recommendations for Prevention of COVID-19 Spread in Communities
- Information for Travelers
From the Tennessee Department of Health
We appreciate your understanding and cooperation and look forward to connecting with you soon.